TERMS OF SALE
Toutes en Laine Pascale DELOMIER EI 1650 route de La Garde 42120 PERREUX France,
Roanne RCS: 503 539 322
proposes the sale of products available on the Internet.
Customer Service All wool is only reachable by electronic means (firstname.lastname@example.org), or by phone at 0477653006 at the following times: Monday to Friday 9h15 am to 12 h15 14h and 18:45. Saturdays from 9h 15 am to 11:45 am
Our site is hosted on the servers of the company:
- Web Creations
Toutes en laine Manager agrees to accept your order in terms of these general conditions of sale. The Company will respond to your order within the stok available. When ordering, you can choose the number (when it comes to selling the ball or lot but but if despite his vigilance, the products are temporarily unavailable or out of stock, etc..) The manager will notify you by phone or e-mail and prompt you to cancel or modify your order or refund will be offered.
Right of withdrawal:
Under the conditions laid down in Article L121-16 of the Consumer Code and under the distance selling, the buyer has a cooling off period of 14 days from the date of delivery of the order. The return of goods is at the expense and risk of the purchaser. The product must be returned to the address Colissimo Toutes en Laine Delomier . Pascale EI 1650 route de la Garde 42120-PERREUX France. The buyer has returned the product may either ask for a refund within 15 days (the return shipping cost is the responsibility of the purchaser). Customers will be refunded by check if the payment was made by check paypal or if the payment was made through paypal. The buyer may also request an exchange, the cost difference will be paid by the consumer as well as the shipping of this new expedition. Only products returned are in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged will not be refunded or exchanged. In addition, the product must not have been misused, excessive or inconsistent with the purpose for which it was intended, and in general, the product must be in a good state of presentation. Costs and risks related to the return of a product are the sole responsibility of the customer.
Prices are quoted in euros net for under micro-enterprise society Toutes en laine does not recover TVA.Les charges are listed in the finalization of the sale depending on the weight and destination. NEwool to All reserves the right to change prices at any time, but must undertake to apply the current rates that were displayed at the time of your order.
For orders in metropolitan France, Corsica and Monaco in an amount equal to or greater than125 € of goods for a consignment in Mondial relay or 150 € for a shipment by colissimo paid in cash or by check, bank transfer or money order shipping cost will be free;
Products are normally delivered by DHL France and abroad by Colissimo international priority or parcel depending on weight and location, to the address indicated by the customer. If products are in stock, Toutes en Laine will deliver within 3 to 10 days working. However, it may be, as in any expedition, there may be a delay of delivery in case of difficulty routing vacation period,in case of force majeure or that the product gets lost. In case of non receipt of the parcel a récclamation be deposited at the post office for an investigation that can take up to 21 days. Working days do not include weekends and holidays. For international shipments, depending on the products and regions, the deadlines can vary by several weeks.The times indicated are valid only for metropolitan France.
Toutes en laine is not responsible for errors of information transmitted by the Customer when ordering, false address for example.
The articles on sale on the site www.toutesenlaine.com are presented with the greatest possible precision. However, Toutes en laine can not be responsible for all problems or damages related to the use and navigation of the Internet, including external intrusion or the presence of computer viruses, phishing and other forms of Scam possible through the use of the internet.
The information, photographs and characteristics of the products on the site www.toutesenlaine.com are given as an indication, therefore the difference in perception of the appearance or the colors between the photographs and the articles can not engage the responsibility of the company Toutes en laine
The customer must ensure the good delivery. In case of damage or implied, it is the customer to make reservations with the post.
Toutes en Laine company will endeavor to satisfy client requests and execute orders for products of the latter. However, the Company will not be required to accept all orders and can not be held liable towards the customer in case of late delivery or temporary or permanent unavailability of products.
Toutes en laine is committed to provide complete satisfaction to all its products. Accordance with the legislation governing the sale by mail order in force for sale online, you can return any item within 14 days of the delivery date being reimbursed the full price of the item concerned (the return shipping costs are the responsibility of the client). However, the articles do not match your expectations must be returned in new condition in their original packaging.
Event of Force majeure
Responsibility for the Toutes en Laine Company can not be held in cases of force majeure such as strikes, fires, natural disasters, or other, this list is not exhaustive.
Payment for products can be made by check payable to "Toutes en laine", bank transfer, money order or online by secure payment by credit card. Regulation must be received within a period of 7 days if no further justifying the delay the order will be considered canceled. Until actual receipt of the full amount owed, the company remains the owner of all wool products delivered and reserves the right to recovery by all means at its disposal in the event of failure of the final settlement . A settlement several times can be accepted in this case, free shipping for 125 € of goods may be granted.
It is not always possible to restock because batches can be single out or discontinued items. Society Toutes en Laine will try to do our best to arrange the client but wool is discounted one monitoring was not always possible (ask if in doubt). reassortment If the initial conditions of sale can not be identical to the original purchase to the extent that the company must make a special order (control the ball and not batch) and mostly outside of France
Taxes and customs duties
Customs documents for all parcels sent from abroad summarize the total value of your order and the item description. The customs duties or import are due once the package reaches its destination country. You must pay any additional taxes dédouanement. All items sold on the site are sold VAT, VAT is not recoverable (micro-enterprise regime)
The site is the exclusive property www.toutesenlaine.com Pascale Delomier EI and governed by French law whose registered office is located / 1650 route de la Garde 42120 PERREUX.Le the content, images, products and all other elements that are part of website are the exclusive property of Pascale Delomier EI. Partial use, copying, reproduction, publication, uploading, posting, transmission or distribution of this site without permission is prohibited and Pascale Delomier be considered a affect the provisions of the French Code of Intellectual Property, subject expressly authorized by law
Protection of personal data
All data that you entrust are able to process your commandes.En law No. 78-17 of 6 January 1978 relating to computers, files and liberties, you have to all of a wool right of correction, consultation, modification and deletion of data that you have provided
In accordance with articles L.616-1 and R.616-1 of the consumer code, we offer a consumer mediation system. The mediation entity selected is: CNPM - CONSUMPTION MEDIATION. In case of dispute, you can file your complaint on its site: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la liberation - 42400 Saint-Chamond
Penalty for late payment
Any amount not paid when due shall automatically discount interest rates applied by the ECB later increased by 10 percentage points.
This contract is subject to French law, in accordance with European directives.
This is for both the substantive rules for formal rules. In case of dispute, the companies will favor the settlement.
This search for an amicable solution does no deadlines to act as collateral.
Otherwise, and in accordance with Articles 46 to 48 of the NCPC, the French courts will have exclusive jurisdiction.