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» Terms of sale


 

TERMS OF SALE

 

Toutes en laine, 1650 route de La Garde 42120 PERREUX  France,
Roanne RCS: 503 539 322
proposes the sale of products available on the Internet.

 

Customer service


Customer Service  is only reachable by electronic means (boutique@toutesenlaine.com), or by phone at 0632397958  at the following times: Monday to Friday 9h15 am to 12 h15 14h and 18:45. Saturdays from 9h 15 am to 11:45 am

 

ACCOMODATION


Our site is hosted on the servers of the company:
- Web Creations

 

Commands

 

All of the wool Manager agrees to accept your order in terms of these general conditions of sale. The Company will respond to your order within the stok available. When ordering, you can choose the number (when it comes to selling the ball or lot but but if despite his vigilance, the products are temporarily unavailable or out of stock, etc..) The manager will notify you by phone or e-mail and prompt you to cancel or modify your order or refund will be offered.

 

Right of withdrawal:

 

Under the conditions laid down in Article L121-16 of the Consumer Code and under the distance selling, the buyer has a cooling off period of 14 days from the date of delivery of the order. The return of goods is at the expense and risk of the purchaser. The product must be returned to the address Colissimo Toutes en Laine MMe  Delomier Pascale 1650 route de La Garde 42120-PERREUX France. The buyer has returned the product may either ask for a refund within 15 days (the return shipping cost is the responsibility of the purchaser). Customers will be refunded by check if the payment was made by check paypal or if the payment was made through paypal. The buyer may also request an exchange, the cost difference will be paid by the consumer as well as the shipping of this new expedition. Only products returned are in their entirety, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged will not be refunded or exchanged. In addition, the product must not have been misused, excessive or inconsistent with the purpose for which it was intended, and in general, the product must be in a good state of presentation. Costs and risks related to the return of a product are the sole responsibility of the customer.

Selling price

Prices are quoted in euros net for under micro-enterprise society Toutes en laine does not recover TVA.Les charges are listed in the finalization of the sale depending on the weight and destination. NEwool to All reserves the right to change prices at any time, but must undertake to apply the current rates that were displayed at the time of your order.
For orders in metropolitan France, Corsica and Monaco in an amount equal to or greater than
125 € of goods for a consignment in Mondial relay  point or 150 € for a shipment by colissimo


Delivery

 

Products are normally delivered by DHL France and abroad by Colissimo international priority or parcel depending on weight and location, to the address indicated by the customer. If products are in stock, All Wool will deliver within 3 to 10 days working. However, it may be, as in any expedition, there may be a delay of delivery in case of difficulty routing vacation period, Event of Force majeure ,or that the product gets lost. In case of non receipt of the parcel a récclamation be deposited at the post office for an investigation that can take up to 21 days. Working days do not include weekends and holidays. For international shipments, depending on the products and regions, the deadlines can vary by several weeks.The times indicated are valid only for metropolitan France. ATTENTION / The average delivery time with Relais Colis and Mondial Relais is 10 days and can be up to 3 weeks.

 

Responsibility

 

Toutes en laine is not responsible for errors of information transmitted by the Customer when ordering, false address for example.
The articles on sale on the site www.toutesenlaine.com are presented with the greatest possible precision. However, Toutes en laine can not be responsible for all problems or damages related to the use and navigation of the Internet, including external intrusion or the presence of computer viruses, phishing and other forms of Scam possible through the use of the internet.
The information, photographs and characteristics of the products on the site www.toutesenlaine.com are given as an indication, therefore the difference in perception of the appearance or the colors between the photographs and the articles can not engage the responsibility of the company Toutes en laine

 

 

Stocks

 

The customer must ensure the good delivery. In case of damage or implied, it is the customer to make reservations with the post.

Not diponibilité

Toutes en lainey will not be required to accept all orders and can not be held liable towards the customer in case of late delivery or temporary or permanent unavailability of products.

 

Returns

 

All Wool is committed to provide complete satisfaction to all its products. Accordance with the legislation governing the sale by mail order in force for sale online, you can return any item within 7 days of the delivery date being reimbursed the full price of the item concerned (the return shipping costs are the responsibility of the client). However, the articles do not match your expectations must be returned in new condition in their original packaging.

 

Event of Force majeure

 

Responsibility of Toutes en Laine  can not be held in cases of force majeure such as strikes, fires, natural disasters, or other, this list is not exhaustive.

Payment

Payment for products can be made by check payable to "All wool", bank transfer, money order or online by secure payment by credit card. Regulation must be received within a period of 7 days if no further justifying the delay the order will be considered canceled. Until actual receipt of the full amount owed, the company remains the owner of all wool products delivered and reserves the right to recovery by all means at its disposal in the event of failure of the final settlement . A payment in several times may be accepted, in this case the shipping costs free for 125 € merchandise can not be granted.

 

Reassortment


It is not always possible to restock because batches can be single out or discontinued items Toutes en Laine  will try to do our best to arrange the client but wool is discounted one monitoring was not always possible (ask if in doubt). reassortment If the initial conditions of sale can not be identical to the original purchase to the extent that the company must make a special order (control the ball and not batch) and mostly outside of France

 

Taxes and customs duties

 

Customs documents for all parcels sent from abroad summarize the total value of your order and the item description. The customs duties or import are due once the package reaches its destination country. You must pay any additional taxes dédouanement.Tous items sold on the site are sold VAT, VAT is not recoverable (micro-enterprise regime)

Intellectual Property

The site is the exclusive property www.toutesenlaine.com Pascale Delomier and governed by French law whose registered office is located / la Garde 42120 PERREUX.Le the content, images, products and all other elements that are part of website are the exclusive property of Pascale Delomier fournisseurs: copying, reproduction, publication, uploading, posting, transmission or distribution of this site without permission is prohibited and Pascale Delomier be considered a affect the provisions of the French Code of Intellectual Property, subject expressly authorized by law

 

Protection of personal data

 

TOUTES EN LAINE applies the law 78-17 of January 6, 1978 "said computer law and freedoms, you have a right of access, rectification and suppression with regard to any information concerning you

- Transmission of personal data to third parties

  The Personal Data collected during your registration is used to process your orders, your Personal Data is not transmitted to third parties except to third parties necessary for the shipping of your purchases. : (the Post Office, Mondial Relay, Relais Colis ..)
These service providers are required to comply with the RGPD ((General Data Protection Regulation) themselves.

- Right of access and rectification of transmitted data

  As provided for by article 34 of the law "Informatique et Libertés" of January 6, 1978, you have a right to access, modify, rectify and delete data concerning you. You can exercise it by contacting us by mail to boutique@toutesenlaine.com  or through the heading "contact us"

- Unsubscription

  You can unsubscribe from our newsletters at any time by clicking on the link at the bottom of all our e-mails.

 

Use of cookies:

 

By continuing your navigation on Toutes En Laine you agree to the use of cookies on your connected device. These cookies make it possible to follow your navigation, to improve the use of our website and to secure your connection

 

 
Consumer mediation
 
 
In accordance with articles L.616-1 and R.616-1 of the consumer code, we offer a consumer mediation system. The mediation entity selected is: CNPM - CONSUMPTION MEDIATION. In case of dispute, you can file your complaint on its site: https://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 avenue de la liberation - 42400 Saint-Chamond
 


Penalty for late payment

 

Any amount not paid when due shall automatically discount interest rates applied by the ECB later increased by 10 percentage points.

 

Law


This contract is subject to French law, in accordance with European directives.
This is for both the substantive rules for formal rules. In case of dispute, the companies will favor the settlement.
This search for an amicable solution does no deadlines to act as collateral.
Otherwise, and in accordance with Articles 46 to 48 of the NCPC, the French courts will have exclusive jurisdiction.

Delivery / Payment

 

 

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